Refund Policy

This Refund Policy applies to credit purchases made on Masque Club (the "Service"). By purchasing credits you agree to this policy and to our Terms of Service.

1. Digital Goods

Credits are digital goods that provide access to AI-generated features. Because credits can be consumed immediately, purchases are generally non-refundable once any portion of the purchased credits has been used.

2. When We Offer Refunds

• Unused purchases: If you request a refund within 14 days of purchase and you have not used any of the purchased credits, we will refund the purchase in full.
• Billing errors: Duplicate charges or charges you did not authorize will be refunded upon verification.
• Service failure: If a technical failure on our side prevented you from receiving credits you paid for, we will grant the credits or issue a refund.

3. How Refunds Are Processed

Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days. When a refund or chargeback is processed, the corresponding credits are reversed from your balance; if those credits were already spent, your balance will not go below zero, but the reversal is recorded against your account.

4. Chargebacks

If you initiate a chargeback, the associated credits will be reversed and we may suspend your account pending resolution. We encourage you to contact us first so we can resolve the issue directly.

5. Statutory Rights

Nothing in this policy limits any non-waivable refund or consumer-protection rights you may have under the laws of your jurisdiction.

6. How to Request a Refund

Email support@masque.club from the address associated with your account, including the approximate purchase date and amount.